K2 Coolers Customer Service

[Goooh]

I love supporting local companies, if their product is up to par and their service is right there too.

My K2 70 qt started to have warping issues on the lid, no structural or performance issues though. Just what appeared to be de lamination on the lid.

I went online Saturday and issued a warranty claim in about 20 seconds. Within an hour or two I had been contacted to let me know my claim went through. Awesome already.

First thing this morning I get a request for photos and further details on the cooler. Within minutes of sending pictures I was assured it would be replaced at no charge.

So far I am extremely happy with K2, wish more companies communicated like this (Costa is one that does).

I'll update this once the replacement is done, then will give confirmation of the service from start to finish.