Lake Area Marine - Impressed

[Slidellkid]

On a recommendation from some folks here at SC, I recently bought a small trailer for my flat boat at Lake Area Marine. I dealt with Kyle. He was easy to deal with and did a good job keeping me informed of the status of my purchase.

I picked up the trailer, and when I got home to Deridder I noticed that I was missing numerous lug nuts on the left side wheel. The wheel itself had been damaged due to the lack of lug nuts and the lugs themselves were warped due to the wheel/tire not being tight on the hub.

I called Kyle and let him know what happened. Apparently, a new guy at his shop forgot to tighten down the lug nuts when they assembled the trailer.

Without asking him to do so, Kyle said he would come pick up my boat the next day, take it back to Lake Area Marine, have it fixed and then bring it back to my house. Kyle did exactly what he said he would do and I had my boat the next day.

Any dealership can make a mistake and nobody likes to be on the receiving end of it, but taking ownership and responsibility for a mistake makes all the difference in the world as far as customer service goes. I was impressed by the way Lake Area handled the situation and I would certainly do business with them again in the future as a result of how they took care of me in this situation. Thanks to Kyle and Lake Area Marine for making a bad situation a whole lot easier to live with.