Quote:
Originally Posted by "W"
Let me put it in real world you can understand
I'll put it as me the owner
Guy pays for a fishing when he gets on board my boat I realize I double booked my boat and another group showes up
So I tell the guy look man
I'm going to refund you your $600 back plus I'm going to put you up in a lodge for free and pay for all your meals
I really apologize for the inconvenience
Then he refuses to get out of my boat
I ask and plead for 20 mins then I get marina division to handle it .
Now they drag him out and rough him up and it gets videod of that 7 secs and goes viral . Well as the owner of company yes I have to uphold a image and apologize to the public for what happened !
But in reality I did everything I could to not make it go that route !
You understand now ?
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I see your point, but let me change a couple things.
Instead of booking 2 clients and taking their money up front, change one client to family and leave the other a client. The client pays you up front for a guaranteed spot on your boat. He's made reservations and paid and has his fishing "ticket" in hand and is already seated on your boat with all his gear.
Now, the other client is "Family" being that United employees can be represented as such in a business perspective. You messed up and forgot about your family when you sold that fishing trip to the client who has fully paid up front. Instead of honoring your client's time and money, you offer them X amount of money/trip/whatever. They refuse. They've paid. As a company, your clientele should come first. But, in this case, you call the marina police and have them aggressively drag your client off the boat to make room for your family so you can take them fishing. That doesn't sound like much of a good PR move. Your business will gain a reputation as putting family over the service it provides to the masses with violent tendencies.
United should not have over sold their seats and taken into account they needed 4 seats left for crew. This man did nothing wrong at all, and should have never been forced to give up a seat when United is at fault for overselling their seats.