Let me put it in real world you can understand
I'll put it as me the owner
Guy pays for a fishing when he gets on board my boat I realize I double booked my boat and another group showes up
So I tell the guy look man
I'm going to refund you your $600 back plus I'm going to put you up in a lodge for free and pay for all your meals
I really apologize for the inconvenience
Then he refuses to get out of my boat
I ask and plead for 20 mins then I get marina division to handle it .
Now they drag him out and rough him up and it gets videod of that 7 secs and goes viral . Well as the owner of company yes I have to uphold a image and apologize to the public for what happened !
But in reality I did everything I could to not make it go that route !
You understand now ?
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