Duece rods
 

Does anyone know how to get ahold of someone from Duce? I had a rod break and sent it to them 3 weeks ago with a check and still have not received my new rod. I have tried to call the number on the buisness card and left messages with no return. Does anyone know if it normally takes this long ? Also in no way am i trying to bash them either.
Please help

They don't get in a hurry with anything. Took anthony 3 months and a reminder from me to check his calendar and get back with me. I'm sure you will get your rod back. Be patient.

What was so wrong with my post to delete it..... I was just giving the thread a post so someone would possibly help the guy out.
Didn't speak any bad words about the company.....

Sounds bout right.... Weak customer service

I guess thats one of those benefits of buying local.

ASR what up??!!
How ya been??
The "Duce crew" will speak soon
Lol

I'll say it again since asr is slow in the brain, I have nothing to do with the Duce Rods company. I am good friends with Matt and have been best friends with Anthony since 6th grade. I don't take anything personal that any of you guys say about the company, it's none of my business.

Only thing twisted bout a Duce rod is getting customer service; how hard is it to get a rod fixed.... Really if they are building rods they have to have some plan for what to do when a rod breaks so that it's not a black eye on them... As it has turned into.

Sounds like excellent customer service :rotfl:

like i said im not bashing no one. I really like my rods i have from them. i just want my replacement. no bashing intended at all

We understand.

Stop *****ing and call him

Anthony

337 458 0142

can i buy a vowel...i

not *****ing was trying to see if anyone knew if it normally took this long or if there was someone else to call. another user has gave me this number. thanks

All is well.....

BTW,I actually have a duce and I really like it....however because of their PR guy on here I will not buy another one....:work:

Duece
 

Thanks for the info...made my mind up on duce rods....

I won't buy until service is changed for the better and it trickles to the grass roots portion if the market - the smallest customer should receive the same support as the largest, until it trickles to the feedback in a positive way in places like SC I will hold onto my money.

I'm open to field trials sponsored by the company though ;)

why do you always stand up for this guy when his customer service issues suck so bad that someone has to make a post about it to finally get them to do something about it??

X2....I guess he is trying to get a free rod and I bet he does not even use one.

duce = next billy stix

I just dropped a duce

pahahahahaaa

Guys I didnt start this post to bash anyone nor their business. To get the facts straight i have a few of their rods and they are the best I have used in my opinion. I just was wondering if it normaly took this long and if there was anyone else I could contact.

From all the posts I've seen on here, yeah it's impossible to get any help. Glad I didn't drink the kool aid.

I have been looking to buy one. Not so sure I one one after reading the problems.

Like I said these are the best rods I have ever udes in my opinion.

How'd it break?

Had a big flounder was getting in the boat and it flopped around and it snapped about 6" back from the tip. but with that said i have a medium light that i put through **** and never had a problem.

Got two twice used 7' med shimano cumara split grips with LIFETIME OVER THE COUNTER ANY STORE WARRANTIES NO QUESTIONS ASKED....pm if interested!

I got 2 cumaras
Love em!!
Broke tip on a red and swapped it out at cabelas no issues at all.

Cumaras are sold as of tomm!!!

Not if he stops by here first, I'll get all of his money! :p

Shameless.

???? Elab a lil

Lol

Inch Makin sales on another thread; about another rod company.... Well played..:work:

;) dont hate the player, shimano backs there sheet up......PERIOD!

Cumaras and crucials= Love,cannot beat Shimano customer service

Well said im not bashing duce, ive never thrown a duce, i know anthony and best luck to them.....i sold cars for 6 yrs and service is over 50% of the buy......thats all im gonna say.....

I think they have a classified "for sale" section on this site if im not mistaken???

That's what keeps me buying the bigger name company rods; service.
If I break the rod shame on me, but if a rod breaks, guide come off, handle or seat gets loose I want to be able to get it fixed and fixed fast.
I bought 1 semi custom rod from Superior Bait & Tackle in BR, mark told me it i have issues at any time to bring it back and swap out. He would handle the warranty / fix of issue. That's the biggest reason I bought it.

Inch , u need to donate some salty cash for committing a foul.... Shame shame shame.

I dont think iposted a price or they were for sale but if you would have pmd me about them you might have figured that out without all your comments and pure ill sell you my sc cash:)

Ill trade ya some curado cereal numbers for SC cash....

Lol you got it insurance comp will be calling u tomm for the theft pf my curados;)

I love the service of shimano rods. But I must say I like the older model rods better than the new ones since they changed to all split grips. I have a Duce rod and I like it better than my shimanos. But never had any issues with it yet so can't say for customer service. But shimano customer service is the daddy.

U had some curados stolen???

Naw just messin with ya

Lol

Them e7 curados are like copper pipe; some people result to theft to get em!

Ckinchen, what u think bout all this.... U own a business. How could they improve customer service??